Refund Policy
Your satisfaction and financial security matter to us
General Refund Policy
At valerionthimysa, we understand that financial decisions require careful consideration. That's why we've designed our refund policy to be straightforward and fair. You can request a full refund within 14 days of purchase for any of our budgeting courses or financial planning programs. This cooling-off period gives you time to explore the materials and determine if they meet your learning objectives.
Our refund policy applies to all digital educational content, one-on-one consultation sessions, and group workshops. We believe in the quality of our educational materials, but we also recognize that different learning approaches work better for different people. If our content doesn't align with your learning style or expectations, we want to make it right.
Refund Process Timeline
Submit Request
Contact our support team within 14 days of purchase via email or phone. Include your order number and reason for refund request.
Review Process
Our team reviews your request within 2-3 business days. We may ask for additional information or feedback to improve our services.
Approval & Processing
Once approved, refunds are processed within 5-7 business days to your original payment method.
Confirmation
You'll receive email confirmation when the refund has been processed, along with a reference number for your records.
Eligibility Requirements
To qualify for a refund, the following conditions must be met:
Partial Refunds & Special Circumstances
We understand that life circumstances can change unexpectedly. In cases where you've completed part of a course or attended some workshop sessions, we may offer partial refunds based on your specific situation. These are evaluated on a case-by-case basis, taking into account factors such as completion percentage, time elapsed, and individual circumstances like medical emergencies or job loss.
For bundled packages or multi-course purchases, refunds can be calculated based on the individual components you haven't accessed. If you've completed one course in a three-course bundle, for example, you may be eligible for a partial refund covering the unused portions. We aim to be fair while maintaining the integrity of our educational programs.
Important Refund Information
Please note that refunds are processed to the original payment method used for purchase. Credit card refunds typically appear within 5-10 business days, while bank transfers may take up to 10 business days depending on your financial institution. PayPal refunds are usually immediate but can take up to 3 business days to reflect in your account.
Non-Refundable Items
While we strive to accommodate refund requests whenever possible, certain items are non-refundable by their nature. Personalized financial assessments that have been completed and delivered cannot be refunded, as the work has been specifically created for your situation. Similarly, printed materials that have been shipped to your address are non-refundable unless they arrive damaged or defective.
Gift certificates and promotional credits are also non-refundable, though they can typically be transferred to another person or saved for future use. If you've received course materials at a significant discount through a promotional code, special terms may apply to refund requests.